FAQs
Request you to email us images, issue and order details, or alternatively you may call our interior consultant and report your concern on +91 9167172966, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at order@amardeepdesign.com
Please contact us ASAP and we will advise if it's possible to change your current order. Delivery times may be revised depending on required adjustment.
We DO NOT HAVE A ‘Change of Heart’ Cancellation policy In cases where the product on arrival is damaged or defective, we can offer a service or replacement for the item.
Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 9167172966, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at order@amardeepdesign.com
Return or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect. The client needs to report and return the damaged or defective products within 7 days from the date of delivery In this case a client will connect with us via a call or email to report the issue Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage
We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.xx
All prices shown on the website are inclusive of GST.
Defects caused by improper product storage, handling, assembly, maintenance, or use,
We provide One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims.
The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence.
Most items on Amardeep Design do not require assembly or have a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions. The need to assemble the furniture depends on the nature of the item. Alternatively, you may choose to buy assembly services from the product page. However, detailed assembly instructions if required are sent along with the package and the goods can easily be assembled by you or with the help of a local carpenter.
All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches. When we try to show the products as close as possible to reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time.
We deliver the same within 20-25 days from the Order Confirmation Date (Order Payment Date).
We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).
